IRCTC Customer Care

IRCTC Customer Care Number: How to connect to various railway helplines?

The IRCTC Customer Care Number serves as a vital connection point to various railway helplines. It enables passengers and customers to access a range of services and assistance related to Indian Railways. By dialing the customer care number, individuals can connect with dedicated helpline services that provide support for PNR status inquiries, train arrival/departure updates, accommodation availability, fare inquiries, ticket booking and cancellation, and other essential railway-related information. This convenient and centralized contact point ensures that passengers can easily access the necessary assistance and guidance for a smooth railway journey.


IRCTC (Indian Railway Catering and Tourism Corporation) serves as the official online platform for booking train tickets in India. It is imperative for users to have access to reliable customer care services in order to address their queries and concerns effectively. The IRCTC customer care helpline is available to assist users with ticket bookings, cancellations, refunds, and other related matters. Familiarity with the essential contact numbers associated with IRCTC customer care is crucial for a smooth and hassle-free experience.

IRCTC Website- IRCTC Customer Care

These numbers serve as a direct line of communication between users and the customer support team, ensuring efficient problem-solving and support. Whether users require assistance with ticket reservations, train schedules, or any other railway-related inquiries, it is vital to be aware of the relevant contact information. This knowledge empowers passengers relying on IRCTC’s services to seek timely and accurate assistance whenever required.

139PNR/Cancellation/Fare Inquiry, Seat availability, Current train running position
138Grievance Number
1800 11 1139General Inquiry
1800 11 1322Railway Police
1800 11 1321Catering Complaint or Suggestion
182Helpline For Children and Women
1512State Zonal Wise Railway Police
1098Lost/Missing Child Help


To access various services and information, you can dial 139, the helpline number for Indian Railways. When you call, you will be greeted with a welcome message in Hindi and English, allowing you to choose your preferred language. Here’s a breakdown of the menu options available after language selection:

*Speak directly to a customer care executive
1PNR status inquiry
2Train arrival, departure, cancellation, and diversion status
3Accommodation availability
4Fare inquiry
5Book a ticket using UPI, debit card, credit card, or cash card
delivery by courier or email
6Cancel a reserved ticket
7Wake-up calls or initial alerts
8Book a wheelchair
9Order food from the onboard menu


You can also send an SMS to 139 with specific formats for different types of inquiries. Here are some examples:

Inquiry TypeSMS FormatExample
PNR EnquiryPNR <10-digit PNR number>PNR 1234567890
Train Arrival/DepartureAD <Train number> <Station STD code>AD 12859 011 (STD Code of Delhi)
Accommodation AvailabilitySEAT <Train number><Station from: STD code><Date><Class><Quota>SEAT 12561 020611 0542 0571 SL G
Fare EnquiryFARE <Train number><Date><Station from: STD code><Station to: STD code><Class><Quota>FARE 12561 020611 0542 0571 SL G
Train Time TableTIME <Train number>TIME 14034
Train Search (Name/Number)Provide the train name or numberMumbai Rajdhani Express


The Indian Railways’ customer care helpline plays a crucial role in providing assistance and resolving queries for passengers using the IRCTC services. While there is no specific customer care number for IRCTC, users can easily connect with the railway helplines by dialing the all-India helpline number 139 or using the IRCTC website and mobile app. These helplines provide a range of services, including ticket booking, PNR status inquiries, train information, and complaint resolution.

The availability of multiple channels, such as phone, website, and mobile app, ensures that passengers can seek timely assistance and have a seamless experience while traveling on Indian Railways. It is important for passengers to be aware of these helpline numbers and utilize them whenever they require any support or information related to their train journeys.

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